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Passive Customer Persona

Practice with Alex - Passive Customer

Learn how to engage passive, non-committal customers like Alex with comprehensive sales training. Discover strategies for building relationships with quiet prospects who avoid decisions and prefer "send me info" responses.

A

Alex

Passive Customer • Reserved

Passive

"Hi, I'm Alex. I'm not really interested right now. Can you just send me some information?"

Passive Mode

Meet Alex - Passive Customer

A

Alex

Passive Customer

Busy Professional • Non-committal

Alex is a passive, quiet customer who rarely engages deeply in sales conversations. He's non-committal, gives minimal responses, and often just asks for information to be sent over. His primary goal is to avoid making decisions and gather information without pressure.

Key Characteristics

Personality: Reserved, cautious, non-committal

Communication: Minimal responses, "send me info" mentality

Decision Making: Avoids decisions, needs extensive research

Primary Pain Points

Fear: Making wrong decisions

Lack: Of urgency

Overwhelm: Information overload

Quick Stats

Passive Customer
Long Sales Cycle
Prefers Info Over Calls

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